When to Call SAIL

SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.  SAIL is available 8am to 8pm 7 days/week, excluding statutory holidays.

If you are having trouble getting through, the SAIL line is less busy on weekends and during the evenings, so we suggest that you try calling during those times.


Lower Mainland: 604-437-1940   Toll Free: 1-866-437-1940

Language Interpretation Available: 9am to 4pm, Monday to Friday

TTY Teletype Available: TTY Teletype for those who have access to TTY equipment (for the deaf): 604-428-3359 | 1-855-306-1443 (toll-free).

SAIL is made possible thanks to funding from the Province of British Columbia.