When to Call SAIL

Our BC Provincial Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults, and those who care about them to speak to a trained intake worker about abuse, mistreatment and any issues that impact the health and well-being of an older adult. SAIL is available weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm, excluding statutory holidays. If you are calling SAIL from the Greater Vancouver Area, please call 604-437-1940. For callers located in the rest of BC, Canada, or North America, please call us Toll-Free at 1-866-437-1940.

  • callers will have to press “1” to be connected to an Intake Worker. 
  • callers have an option to press “2” to leave a voicemail message for us to callback, without entering the queue.
  • calls will be returned from a private number unless specified it is safe for us to do so.

Language Interpretation Available: 9am to 4pm, Monday to Friday.

SAIL is made possible thanks to funding from the BC Ministry of Health.