An Ombudsman is an office headed by an independent public official with power to receive complaints about, inquire into, and report upon, governmental abuses affecting members of the public.  In BC, the Ombudsperson’s office can accept complaints from older adults who feel they have been unfairly treated by:

  • Pharmacare
  • the Medical Services Plan,
  • the BC Ministry of Health
  • a hospital
  • a Regional Health Authority (including the enforcing by the authority of standards of care in residential care facililties)
  • ICBC
  • the Public Guardian and Trustee, or
  • any other agency under their jurisdiction

The BC Ombudsperson also has an ongoing ‘systemic investigation’ into the care of seniors in British Columbia, and has produced two reports.

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