Contact us

There are a number of ways to contact us depending on your need. To talk to someone about Elder Abuse please call our SAIL line.

All inquiries

Please use our contact form below.

General Inquiries

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CALL OUR SAIL LINE – Seniors Abuse and Information Line

Our BC Provincial Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults, and those who care about them to speak to a trained intake worker about abuse, mistreatment and any issues that impact the health and well-being of an older adult. SAIL is available weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm, excluding statutory holidays.

If you are calling SAIL from the Greater Vancouver Area, please call 604-437-1940. For callers located in the rest of BC, Canada, or North America, please call us Toll-Free at 1-866-437-1940.

  • callers will have to press “1” to be connected to an Intake Worker. 
  • callers have an option to press “2” to leave a voicemail message for us to callback, without entering the queue.
  • calls will be returned from a private number unless specified it is safe for us to do so.

Language Interpretation Available: 9am to 4pm, Monday to Friday.


SAIL is made possible thanks to funding from the BC Ministry of Health.