When to Call SAIL

Our BC Provincial Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults, and those who care about them to speak to a trained intake worker about abuse, mistreatment and any issues that impact the health and well-being of an older adult. SAIL is available weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm, excluding statutory holidays.

If you are calling SAIL from the Greater Vancouver Area, please call 604-437-1940.

For callers located in the rest of BC, Canada, or North America, please call us Toll-Free at 1-866-437-1940.

Language Interpretation Available: 9am to 4pm, Monday to Friday.

TTY Teletype Available: TTY Teletype for those who have access to TTY equipment (for the deaf): 604-428-3359 | 1-855-306-1443 (toll-free).

SAIL is made possible thanks to funding from the BC Ministry of Health.