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If your inquiry is about:

For all other inquiries, including information and access to our services, please call our Seniors Abuse and Information Line (SAIL) at 604-437-1940 or Toll-Free 1-866-437-1940.

For individuals who cannot call SAIL due to disability or accessibility reasons, you may use this form. We respond to messages within 3–5 business days.

Due to the volume of inquiries we receive, inquiries that do not state a reason for being unable to call SAIL will not be responded to.

Seniors Abuse & Information Line (SAIL):

Call 604-437-1940 or Toll-Free at 1-866-437-1940 Monday to Friday from 8 am to 8 pm, excluding statutory holidays. Language interpretation is available.

When calling SAIL, if at any point you no longer wish to wait in the queue, you may press “2” if you would like to leave a voicemail for a callback.

When leaving a message, please state whether it is safe for our staff to leave a message. We will not leave a message unless specified to do so.

Please note that due to staff shortage, there will be a longer than usual wait time on our line. Please feel free to leave a voicemail message and we will return you call as soon as we can.

Address:

1281 W Georgia St #310, Vancouver, BC V6E 3J7

Please note, all client meetings at the office are by appointment only and we kindly ask that documents only be sent by mail if requested by our staff.

As a provincial organization, we acknowledge the traditional territories of all the First Nations of British Columbia, on whose land we operate, and we recognize each for their unique culture, history, and traditions.

We also acknowledge that Seniors First BC’s office in downtown Vancouver is located on the unceded and ancestral territory of the Coast Salish Peoples – the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. We thank the people and elders who have stewarded these lands and waters since time immemorial.

Seniors Abuse & Information Line (SAIL)

SAIL is a confidential means for seniors to speak to a professional intake worker about issues that affect their well-being, receive information, or learn about our programs. Call 604-437-1940 or Toll-Free at 1-866-437-1940 Monday to Friday from 8am to 8pm excluding statutory holidays. Language interpretation is available. 

Please note, all client meetings at the office are by appointment only.
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Our Funders

Seniors First BC’s services are funded through our valued funders and donors.
Law Foundation
British Columbia

ABOUT US

Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.

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