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Our Programs

Victim Services

Access to the Victim Services Program is through our Seniors Abuse and Information Line (SAIL). 

The Victim Services program is community-based and provides telephone-based, province-wide support to adults over 50 years old who have experienced crime and/or abuse. In some cases, services are also provided to affected parties (of any age), who have a close relationship with the (50+) older adult they are assisting and witnessed the abuse or neglect. Clients do not require a formal referral to access services and receive support regardless of whether the client has chosen to report to the police or not. Clients can also remain anonymous by using an alias. 

We collaborate with local Victim Services Programs and provincial partners for a coordinated response to and prevention of elder abuse, and we raise awareness about abuse and crimes against older adults.

Our victim services worker provides:

  • Emotional support for older adults who are considering whether to report the abuse to the police;
  • Safety planning 
  • Information about the criminal justice system, including the process and roles of key parties; 
  • Assistance in contacting police, doctors or other professionals about what happened; 
  • Coordination with community partners in obtaining case specific information, such as the status of a police report and protection orders;
  • Form completion assistance to the Crime Victim Assistance Program (CVAP) and Victim Safety Unit’s (VSU) Victim Notification program;
  • Assistance accessing social and community services such as shelters, transition houses, counselling, adult mental health programs, etc.

This program is made possible with thanks to funding from the Victim Services and Crime Prevention Division and the Ministry of Public Safety and Solicitor General. 

This page was reviewed in April 2024.

Seniors Abuse & Information Line (SAIL)

SAIL is a confidential means for seniors to speak to a professional intake worker about issues that affect their well-being, receive information, or learn about our programs. Call 604-437-1940 or Toll-Free at 1-866-437-1940 weekdays 8am to 8pm. Language interpretation is available. 

Our Funders

Seniors First BC’s services are funded through our valued funders and donors.
Law Foundation
British Columbia


Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.

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