Established in 1994, Seniors First BC Society (SFBC) is a charitable, non-profit society that provides information, legal advocacy, and support to older adults across BC who are dealing with issues affecting their well-being. SFBC provides free help to older adults through 6 programs: the Seniors Abuse Information Line (SAIL), Victim Services Program, Education and Outreach Program, Elder Law Clinic, Legal Advocacy Program, and the Advance Planning Clinic Program.

The Seniors Abuse Information Line is a confidential provincial telephone helpline that provides a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder awareness prevention. SAIL is available 8:00 am to 8:00 pm, 7 days a week except statutory holidays.  Intake Workers must be available for shift assignments during all of these hours, including on weekends. Part-time work hours per week: 21 hours

Start Date:

August 2023

Rate of Pay:

$26.49 per hour to start. An extended health benefits program is offered after the completion of probation.

Hours:

Part-time, 21 hours per week

Reports to:

Manager, Seniors Abuse Information Line

Key Duties and Responsibilities

• Answer SAIL during assigned times and assess callers’ needs to provide callers with information and assistance on elder abuse identification, response and prevention; including referrals to the legal and victim service programs of Seniors First BC and to external resources;
• Provide callers with emotional and practical support, including safety planning, to assist them with the impacts of elder abuse, neglect and self-neglect;
• Assess needs of callers to determine appropriate referrals, assisted referrals and/or need for additional supports and services;
• Document and maintain appropriate records and information for all calls received at SAIL and complete referral forms to the legal and victim services programs, as appropriate;
• Maintain positive working relationships with external agencies to facilitate coordination, minimize service duplication, and maximize effective referrals across agencies;
• Attend Seniors First BC SAIL and staff meetings as required; and
• Carry out other tasks as assigned by the Manager of SAIL and Victim Services Programs and Seniors First BC Executive Director.

Qualifications:

• A Diploma or Degree in Social Services, Gerontology or Social Work or equivalent experience.
• Must have minimum 2 years’ paid or volunteer experience on a telephone helpline for older adults or vulnerable populations.
• Excellent skills in interviewing and assessing callers’ needs over the phone.
• Skilled in navigating complex situations and providing information, support and referrals on issues involving abuse, neglect and self-neglect and other issues that impact older adults.
• Knowledge of issues affecting older adults, particularly abuse, neglect and self-neglect, including legislation, resources and services for seniors.
• Empathy and confidence in supporting older adults, including the ability to remain calm under pressure and demonstrate diplomacy and tact.
• Understanding of trauma-informed approach and working with marginalized communities.
• Cultural competency and ability to work with older adults from various cultural communities.
• Competency working in Microsoft Office programs. Experience with data entry an asset.
• Fluency in English language, verbally and in writing. Knowledge of a second language is an advantage.
• A Criminal Record Check is required.

To Apply:

Please reply by including resume and cover letter to:

Human Resources, Seniors First BC Society

humanresources@seniorsfirstbc.ca

Please include the text “SAIL Intake Worker” in the subject line of your email.

We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.

Established in 1994, Seniors First BC Society (SFBC) is a charitable, non-profit society that provides information, legal advocacy, and support to older adults across BC who are dealing with issues affecting their well-being. SFBC provides free help to older adults through 6 programs: the Seniors Abuse Information Line (SAIL), Victim Services Program, Education and Outreach Program, Elder Law Clinic, Legal Advocacy Program, and the Advance Planning Clinic Program.

SFBC's Advance Planning Clinic Program has partnered with the Sunshine Coast Resource Centre to deliver free advance planning documents, including Wills, Powers of Attorney, and Representation Agreements, to eligible older adults. The Clinic Assistant provides on-site support for the Program Manager who has overall responsibility for the delivery of the clinics and is based out of Victoria.

Start Date:

October 2023

Rate of Pay:

$32.00 per hour

Hours:

Casual part-time, 10-20 hours per month

Work Location:

The successful applicant will be expected to work in and around Sechelt, B.C.

Reports to:

Advance Planning Clinic Program Manager

Key Duties and Responsibilities:

On Clinic Days

• Arrive 15 minutes before the first appointment, greet and provide forms to clients when they arrive.
• Ensure the clients sign a client agreement prior to the meeting with a lawyer.
• Provide the attending lawyer(s) with any materials they may need.
• Support the language interpreter, if required.
• Witness client’s advance planning documents as may be required by the attending lawyer.
• Ensure all documents are filed properly on SFBC’s secure server.

Before Clinic Days 

• Coordinate with the Program Manager about the need for supplies.
• Booking clients who need assistance with the intake process.
• Maintain a waitlist for the local clinic (whenever appropriate).
• Coordinate with Sunshine Coast Resource Centre for client referrals, promoting the clinic, and any issues that need to be addressed.
• Have all necessary materials (printed forms, sign-in sheets, other supplies) prepared in advance.

Qualifications: 

• Subject to a satisfactory Criminal Record Check.
• Paralegal or legal administrative training is preferred but not required.
• Has experience communicating with clients or older adults and is comfortable doing so.
• Experience with computers, including using Microsoft Office 365 features such as OneDrive, Word and Teams, Adobe Acrobat Reader and Zoom, as well as printing, scanning and copying documents.
• Understanding of protecting confidentiality.
• Cultural competency and ability to work with older adults from various cultural communities.

To Apply:

Please reply by including resume and cover letter to:

Human Resources, Seniors First BC Society

humanresources@seniorsfirstbc.ca

Please include the text “Sunshine Coast Clinic Assistant” in the subject line of your email.

We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.

Established in 1994, Seniors First BC Society (SFBC) is a charitable, non-profit society that provides information, legal advocacy, and support to older adults across BC who are dealing with issues affecting their well-being. SFBC provides free help to older adults through 6 programs: the Seniors Abuse Information Line (SAIL), Victim Services Program, Education and Outreach Program, Elder Law Clinic, Legal Advocacy Program, and the Advance Planning Clinic Program. SFBC is looking for an energetic part time Legal Advocate located in the Lower Mainland to join our team.

The Legal Advocacy Program facilitates access to justice for older adults through the provision of legal information, summary advice and representation in areas including benefits and pensions, residential tenancy issues and debt. Our Legal Advocate also assists seniors to assert their rights and find their way through government institutions. Due to an increase in our workload, we are recruiting a part-time legal advocate who would work along with our experienced legal advocate, under the supervision of the Executive Director.

The Legal Advocate will provide legal information, summary advice and representation to older adults who have limited financial resources. Client files are mainly residential tenancy issues. The Legal Advocate works with SFBC to advance legal education and community outreach activities.

Start Date:

September 2023

Rate of Pay:

$32.00 to $35.00 per hour, depending on hours worked, skills and experience.
Competitive extended health benefits after probation.

Hours:

Part-time, 21 hours per week.

Reports to:

Executive Director

Location:

The successful applicant will be expected to work during their training out of our downtown office then at least one day/week in the office, with the option to work remotely on remaining days.

Key Duties and Responsibilities

• Conduct client interviews on the telephone and/or in person, and assess and analyze legal problems.
• Provide legal advice on housing issues under the supervision of SFBC’s staff lawyer.
• Draft legal submissions and correspondence on behalf of clients.
• Negotiates settlements (when appropriate).
• Represent clients in hearings before the Residential Tenancy Branch.
• Works collaboratively with all our other programs.
• Develop and conduct Public Legal Education workshops and presentations in the Lower Mainland.

Qualifications: 

• Post-secondary education in law or social sciences, or other related field.
• Excellent advocacy and problem solving skills.
• Excellent English communication skills, both verbal and written.
• Understanding of trauma-informed approach and working with marginalized communities.
• Cultural competency and ability to work with older adults from various cultural communities.
• Prior experience working as a legal advocate in the non-profit sector is an asset.
• The ability speak languages other than English is an asset.

To Apply: 

Please reply by including resume and cover letter to: 

Human Resources, Seniors First BC Society 

humanresources@seniorsfirstbc.ca 

Please include the text “Legal Advocate” in the subject line of your email. We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.