The Seniors Abuse Information Line is a confidential provincial telephone helpline that provides a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder awareness prevention. SAIL is available 8:00 am to 8:00 pm, 7 days a week except statutory holidays.  Intake Workers must be available for shift assignments during all of these hours, including on weekends. This position may be able to work at home subject to a remote work agreement.

This posting is intended to establish a roster of potential candidates for future temporary and/or permanent opportunities; all interested applicants are welcome. As positions become available, applicants who meet the qualifications will be contacted for further assessment.

Reports to:

Manager, Seniors Abuse Information Line

Key Duties and Responsibilities

• Answer SAIL during assigned times and assess callers’ needs to provide callers with information and assistance on elder abuse identification, response and prevention; including referrals to the legal and victim service programs of Seniors First BC and to external resources;
• Provide callers with emotional and practical support, including safety planning, to assist them with the impacts of elder abuse, neglect and self-neglect;
• Assess needs of callers to determine appropriate referrals, assisted referrals and/or need for additional supports and services;
• Document and maintain appropriate records and information for all calls received at SAIL and complete referral forms to the legal and victim services programs, as appropriate;
• Maintain positive working relationships with external agencies to facilitate coordination, minimize service duplication, and maximize effective referrals across agencies;
• Attend Seniors First BC SAIL and staff meetings as required; and
• Carry out other tasks as assigned by the Manager of SAIL and Victim Services Programs and Seniors First BC Executive Director.

Qualifications:

• A Diploma or Degree in Social Services, Gerontology or Social Work or equivalent experience.
• Must have minimum 2 years’ paid or volunteer experience on a telephone helpline for older adults or vulnerable populations.
• Excellent skills in interviewing and assessing callers’ needs over the phone.
• Skilled in navigating complex situations and providing information, support and referrals on issues involving abuse, neglect and self-neglect and other issues that impact older adults.
• Knowledge of issues affecting older adults, particularly abuse, neglect and self-neglect, including legislation, resources and services for seniors.
• Empathy and confidence in supporting older adults, including the ability to remain calm under pressure and demonstrate diplomacy and tact.
• Understanding of trauma-informed approach and working with marginalized communities.
• Cultural competency and ability to work with older adults from various cultural communities.
• Competency working in Microsoft Office programs. Experience with data entry an asset.
• Fluency in English language, verbally and in writing. Knowledge of a second language is an advantage.
• A Criminal Record Check is required.

To Apply:

Please reply by including resume and cover letter to:

Human Resources, Seniors First BC Society

humanresources@seniorsfirstbc.ca

Please include the text “SAIL Intake Worker - Applicant Inventory for Future Openings ” in the subject line of your email.

We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.

Job Advertisement – Nanaimo Advance Planning Clinic Assistant 

Established in 1994, Seniors First BC Society (SFBC) is a charitable, non-profit society that provides information, legal advocacy, and support to older adults across BC who are dealing with issues affecting their well-being. SFBC provides free help to older adults through 6 programs: the Seniors Abuse Information Line (SAIL), Victim Services Program, Education and Outreach Program, Elder Law Clinic, Legal Advocacy Program, and the Advance Planning Clinic Program. 

SFBC's Advance Planning Clinic Program has partnered with the Nanaimo Family Life Association to deliver free advance planning documents, including Wills, Powers of Attorney, and Representation Agreements, to eligible older adults. The Clinic Assistant provides on-site support for the Program Manager who has overall responsibility for the delivery of the clinics and is based out of Victoria.   

Start Date: 

November 2023 

Rate of Pay:  

$32 per hour 

Hours:  

Part-time, 10 to 20 hours per month 

Work Location: 

• Advance Planning Clinics are held at the Nanaimo Family Life Association at 1070 Townsite Road in Nanaimo.  
• Some limited time working from home in advance of the clinic dates is required. 
• Occasional coverage for future clinic locations on Vancouver Island may be required. 

Reports to:  

Advance Planning Clinic Program Manager  

Key Duties and Responsibilities 

On Clinic Days – 2nd and 4th Fridays of each month 

• Arrive 15 minutes before the first appointment, greet and provide forms to clients when they arrive. 
• Ensure the clients sign a client agreement prior to the meeting with a lawyer and scan their ID. 
• Provide the attending lawyer(s) with any materials they may need. 
• Support the language interpreter, if required. 
• Witness client’s advance planning documents as may be required by the attending lawyer 
• Ensure all documents are filed properly on SFBC’s secure server. 

Before Clinic Days 

• Coordinate with the Program Manager about the need for supplies.  
• Booking clients who need assistance with the intake process.  
• Maintain a waitlist for the local clinic (whenever appropriate).  
• Coordinate with Nanaimo Family Life Association for client referrals, promoting the clinic, and any issues that need to be addressed.  
• Have all necessary materials (printed forms, sign-in sheets, other supplies) prepared in advance. 

Qualifications: 

• Subject to a satisfactory Criminal Record Check. 
• Paralegal or legal administrative training is preferred but not required.  
• Has experience communicating with clients or older adults and is comfortable doing so.   
• Experience with computers, including using Microsoft Office 365 features such as OneDrive, Word and Teams, Adobe Acrobat Reader and Zoom, as well as printing, scanning and copying documents.  
• Understanding of protecting confidentiality. 
• Cultural competency and ability to work with older adults from various cultural communities. 
• BC Drivers Licence is preferred. 

To Apply: 

Please reply by including resume and cover letter to: 

Human Resources, Seniors First BC Society 

humanresources@seniorsfirstbc.ca 

Please include the text “Nanaimo Clinic Assistant” in the subject line of your email. 

We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.