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Get Help
Contact Us

Get Help

The following resources are available if you or someone you care about requires help or support. Click on texts coloured in blue to be taken to the corresponding website page. The resources listed are not exhaustive; please call our Seniors Abuse and Information Line for more options and information.



If you have information about a crime, you can provide an anonymous tip to Crime Stoppers 24/7.

  • Call 1-800-222-8477
  • Leave an online tip here.

Canadian Anti-Fraud Centre (CAFC)

  • Report scams, frauds or cybercrimes to the CAFC.
    • Call toll-free: 1-888-495-8501, available Monday to Friday, from 9 am to 4:45 pm (Eastern time), excluding statutory holidays.
    • Report online here.

If there are immediate safety concerns:

Contact 911 for police intervention. 

If the older adult is able to seek support on their own:

We encourage you to share with them the number for our Seniors Abuse and Information Line (SAIL), available weekdays from 8 am to 8 pm, excluding statutory holidays.  Learn more about SAIL here.

  • Call 604-437-1940 (Greater Vancouver Area), or toll-free at 1-866-437-1940 (for callers located in the rest of BC and Canada). 
    • callers will have to press “1” to be connected to an Intake Worker.  
    • callers can press “2” to leave a voicemail message for us to callback, without entering the queue. 
    • calls will be returned from a private number unless callers specify it is safe for us to do so. 

To report abuse, neglect or self-neglect of a vulnerable older adult:

Contact your local Designated Agency (DA), which are the five BC health authorities and Community Living BC:

To report financial abuse of a vulnerable older adult:

Submit a report to the Public Guardian and Trustee of BC (PGT) for concerns about the financial and legal affairs of vulnerable adults who can not access help on their own.

  • Call 1-877-511-4111 (Assessment and Investigation Services) 

In addition, the Public Guardian and Trustee of BC has a decision tree diagram that outlines how to assist an adult who is abused, neglected or self-neglecting, which can be accessed here.

General Support

VictimLinkBC - a toll-free, confidential, multilingual hotline available across BC and Yukon 24 hours a day, 7 days a week, which provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence.

Wellness Together Canada - an online portal dedicated to mental wellness that helps adults and youth to address mental health and substance use issues by offering various levels of free support.

  • Immediate counselling support can be accessed 24/7 for adults in crisis by calling 1-866-585-0445 or texting "WELLNESS" to 741741

Crisis Lines BC - find information about crisis lines across BC.

Support for Indigenous Peoples

Hope for Wellness Helpline - crisis support and counselling for Indigenous peoples across Canada.

  • Available 24 hours a day, 7 days a week; call the toll-free Help Line at 1-855-242-3310 or connect through the online chat on their website here.

Kuu-Us Crisis Line Society - BC-wide crisis line for adults, Elders, and youth.

  • 24/7 Crisis Line for First Nations/Aboriginal Adults and Elders: 250-723-4050 / 1-800-588-8717 (Toll-Free)
  • 24/7 Métis Crisis Line: 1-833-683-4722

Indian Residential Schools Crisis Line - national service for anyone experience pain or distress as a result of their residential school experience.

  • Available 24/7, 7 days a week; call toll-free at 1-800-721-0066.

This page was reviewed May 2023.

Seniors Abuse & Information Line (SAIL)

SAIL is a confidential means for seniors to speak to a professional intake worker about issues that affect their well-being, receive information, or learn about our programs. Call 604-437-1940 or Toll-Free at 1-866-437-1940 weekdays 8am to 8pm. Language interpretation is available. 

Our Funders

Seniors First BC’s services are funded through our valued funders and donors.
Law Foundation
British Columbia


Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.

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