The Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults and those who care about them to speak to a professional intake worker about abuse, mistreatment and any issues that impact the health and well-being of older adults in BC.

SAIL is available on weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm, excluding statutory holidays.  Language interpretation is available.

Our intake workers can assist with: 

• Identifying caller’s issues and immediate, short-term, or potential long-term needs. 
• Completing intake to internal programs for callers to access SFBC services. 
• Providing general information and referrals to community and/or government services. 
• Providing follow-up calls to callers who are at risk. 
• Providing information about abuse and neglect, escalation, and risk. 
• Facilitating reporting of abuse, neglect, and self-neglect. 

SAIL is made possible thanks to funding from the BC Ministry of Health.

Calling Instructions:

If you are calling SAIL from the Lower Mainland, please call 604-437-1940. For callers located in the rest of BC, Canada, or North America, please call Toll-Free 1-866-437-1940. 

• callers will have to press “1” to be connected to a professional intake worker.  
• callers have an option to press “2” to leave a voicemail message for us to call back, without entering the queue. 
• calls will be returned from a private number, unless callers specify it is safe for us to do so. 
• When leaving a message, please state whether it is safe to leave a message. We will not leave a message unless specified to do so.