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Seniors Abuse and Information Line

The Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults and those who care about them to speak to a professional intake worker about abuse, mistreatment and any issues that impact the health and well-being of older adults in BC.

SAIL is available on weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm, excluding statutory holidays.  Language interpretation is available.

Our intake workers can assist with: 

  • Identifying caller’s issues and immediate, short-term, or potential long-term needs. 
  • Completing intake to internal programs for callers to access SFBC services. 
  • Providing general information and referrals to community and/or government services. 
  • Providing follow-up calls to callers who are at risk. 
  • Providing information about abuse and neglect, escalation, and risk. 
  • Facilitating reporting of abuse, neglect, and self-neglect. 

SAIL is made possible thanks to funding from the BC Ministry of Health.

Calling Instructions:

If you are calling SAIL from the Lower Mainland, please call 604-437-1940. For callers located in the rest of BC, Canada, or North America, please call Toll-Free 1-866-437-1940. 

  • callers will have to press “1” to be connected to a professional intake worker.  
  • callers have an option to press “2” to leave a voicemail message for us to call back, without entering the queue. 
  • calls will be returned from a private number, unless callers specify it is safe for us to do so. 
  • When leaving a message, please state whether it is safe to leave a message. We will not leave a message unless specified to do so.
This page was reviewed in January 2023.

Seniors Abuse & Information Line (SAIL)

SAIL is a confidential means for seniors to speak to a professional intake worker about issues that affect their well-being, receive information, or learn about our programs. Call 604-437-1940 or Toll-Free at 1-866-437-1940 weekdays 8am to 8pm and weekends 10am to 5:30pm. Language interpretation is available. 

Our Funders

Seniors First BC’s services are funded through our valued funders and donors.
British Columbia
Law Foundation


Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.

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