SAIL – Seniors Abuse and Information Line
Call: 604-437-1940 or Toll Free: 1-866-437-1940
Weekdays 8am to 8pm and weekends 10am to 5:30pm, excluding statutory holidays.
Language interpretation is available Monday through Friday, 9am to 4pm.
Our province wide confidential Seniors Abuse and Information Line (SAIL) is a safe place for older adults, and those who care about them to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well being of an older adult. SAIL intake workers are trained to provide a listening, non-judgmental and supportive ear and provide resources, referrals to our free internal programs and support. Callers who are age 50+ and are victims of abuse or family and sexual violence, and who need practical and emotional support may be referred to our Victim Services Program for information, support and referrals to services in the community.
When calling SAIL, press 1 to speak with an Intake Worker, or press 2 if you would like to leave a voicemail message for a callback. When leaving a message, please state whether it is safe for our staff to leave a message. We will not leave a message if not specified.
SAIL is made possible thanks to funding from the BC Ministry of Health.