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Seniors Abuse & Information Line

The Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults and those who care about them to speak to a professional intake worker about abuse, mistreatment and any issues that impact the health and well-being of older adults in BC.

SAIL is available on weekdays 8 am to 8 pm, excluding statutory holidays.  Language interpretation is available.

Please note that due to staff shortage, there will be a longer than usual wait time on our line. Please feel free to leave a voicemail message and we will return you call as soon as we can. 

Our intake workers can assist with: 

  • Identifying caller’s issues and immediate, short-term, or potential long-term needs. 
  • Completing intake to internal programs for callers to access SFBC services. 
  • Providing general information and referrals to community and/or government services. 
  • Providing follow-up calls to callers who are at risk. 
  • Providing information about abuse and neglect, escalation, and risk. 
  • Facilitating reporting of abuse, neglect, and self-neglect. 

SAIL is made possible thanks to funding from the BC Ministry of Health.

Calling Instructions:

If you are calling SAIL from the Lower Mainland, please call 604-437-1940. For callers located in the rest of BC, Canada, or North America, please call Toll-Free 1-866-437-1940. 

  • callers will have to press “1” to be connected to a professional intake worker.  
  • callers have an option to press “2” to leave a voicemail message for us to call back, without entering the queue. 
  • calls will be returned from a private number, unless callers specify it is safe for us to do so. 
  • When leaving a message, please state whether it is safe to leave a message. We will not leave a message unless specified to do so.


Seniors First BC is not a government organization. We are a registered charitable, non-profit organization that serves older adults and those who care about them across BC. To learn more about our organization and services, click here.

Our Seniors Abuse and Information Line (SAIL) provides multilingual services across BC. Call 604-437-1940 (Lower Mainland) or Toll Free at 1-866-437-1940. Additionally, interpretation services are available for people who are deaf, hard of hearing or have speech impediments.

We do not report crimes on client's behalf to law enforcement authorities. However, if you need assistance with reporting, we can help you navigate and direct you to the appropriate reporting agencies. If you wish to report a crime anonymously, please contact BC Crime Stoppers. 

We cannot recommend or endorse any private-sector services. The resources we provide to our callers are typically not-for-profit, community-based, or government-based unless the service is free or the business considers waiving/reducing fees for those who cannot afford it. Alternatively, many seniors centres host resource directories on their websites that often feature local businesses geared towards seniors.

This page was reviewed in April 2024.

Seniors Abuse & Information Line (SAIL)

SAIL is a confidential means for seniors to speak to a professional intake worker about issues that affect their well-being, receive information, or learn about our programs. Call 604-437-1940 or Toll-Free at 1-866-437-1940 weekdays 8am to 8pm. Language interpretation is available. 

Our Funders

Seniors First BC’s services are funded through our valued funders and donors.
Law Foundation
British Columbia


Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.

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