The Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults and those who care about them to speak to a professional intake worker about abuse, mistreatment and any issues that impact the health and well-being of older adults in BC.
SAIL is available on weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm, excluding statutory holidays. Language interpretation is available.
Please note that due to staff shortage, there will be a longer than usual wait time on our line. Please feel free to leave a voicemail message and we will return you call as soon as we can.
Our intake workers can assist with:
SAIL is made possible thanks to funding from the BC Ministry of Health.
If you are calling SAIL from the Lower Mainland, please call 604-437-1940. For callers located in the rest of BC, Canada, or North America, please call Toll-Free 1-866-437-1940.
Seniors First BC is not a government organization. We are a registered charitable, non-profit organization that serves older adults and those who care about them across BC. To learn more about our organization and services, click here.
Our Seniors Abuse and Information Line (SAIL) provides multilingual services across BC. Call 604-437-1940 (Lower Mainland) or Toll Free at 1-866-437-1940. Additionally, interpretation services are available for people who are deaf, hard of hearing or have speech impediments.
We do not report crimes on client's behalf to law enforcement authorities. However, if you need assistance with reporting, we can help you navigate and direct you to the appropriate reporting agencies. If you wish to report a crime anonymously, please contact BC Crime Stoppers.
We cannot recommend or endorse any private-sector services. The resources we provide to our callers are typically not-for-profit, community-based, or government-based unless the service is free or the business considers waiving/reducing fees for those who cannot afford it. Alternatively, many seniors centres host resource directories on their websites that often feature local businesses geared towards seniors.