Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to older adults across BC who are dealing with issues affecting their well-being or rights. In addition, we assist those concerned about the welfare of older adults.
Our organization consists of professionals and academics in various fields who work collaboratively to promote access to justice and to empower older adults through the provision of information, education, and advocacy. We are committed to making our work and workplace inclusive, equitable and accessible to all. We are looking for people who are deeply committed to the rights and needs of all seniors, elders, and older adults.
If you are seeking a challenging and meaningful career with opportunities for growth and personal development, please consider our available positions below.
Seniors First BC is a non-profit organization that provides assistance to seniors in British Columbia through five programs: Seniors Abuse Information Line, Victim Services, the Education and Outreach program and three legal programs (Elder Law Clinic, Legal Advocacy Program, Advance Planning Clinic).
The Administrator will maintain and improve solid and efficient organizational systems to support the organization’s 30+ staff to ensure the delivery of services to vulnerable adults throughout BC. Working in partnership with the Executive Director and program managers, the administrator assists with administrative and financial management of the organization.
Duties and Responsibilities
Office/Building Management
IT and equipment management
Human resources
Staff meetings and committees
Board and members’ meetings
Bookkeeping (when temporary coverage is needed)
Qualifications and Competencies
Compensation:
$45,000-60,000/year, based on experience, plus extended health benefits after probation.
Reports to:
Executive Director
Start date:
As soon as possible. Applications will be reviewed on a rolling basis until a suitable candidate is found.
Application:
Please submit a resume and a brief cover letter to [email protected]. Applications will be reviewed on a rolling basis until the position is filled.
We welcome applications from members of communities experiencing structural discrimination, including Indigenous people, racialized people, 2SLGBTQ+ people, and people with disabilities. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
Job Type: Casual/Relief – this position receives and responds to request for relief coverage on SAIL.
Days and Hours of Work:
• Be available for a minimum of 2 shifts per month during the operational hours of SAIL, which are scheduled between Mondays and Fridays at the following times:
- 8:00am to 3:30pm;
- 9:00am to 4:30pm;
- 10:00am to 5:30pm; and
- 12:30pm to 8:00pm
Wage rate: $25.50 per hour
Location: Remote or from our downtown Vancouver office.
Overview:
Established in 1994, Seniors First BC Society (SFBC) is a charitable, non-profit society that provides information, legal advocacy, and support to older adults across BC who are dealing with issues affecting their well-being. SFBC provides free help to older adults through 6 programs: Seniors Abuse and Information Line (SAIL), Victim Services Program, Education and Outreach Program, Elder Law Clinic, Legal Advocacy Program, and Advance Planning Clinic.
The Seniors Abuse and Information Line (SAIL) is a provincial helpline that provides a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder awareness prevention. At the time of posting, SAIL operates 5 days a week (except statutory holidays) between 8:00 am and 8:00 pm.
Key Duties and Responsibilities:
• Answer SAIL during operational hours and assess callers’ needs; provide callers with information and assistance on elder abuse identification, response and prevention; and refers callers to the legal and victim service programs of Seniors First BC and to external resources;
• Provide callers with emotional and practical support to assist them with the impacts of elder abuse, neglect and self-neglect;
• Assess needs of callers to determine appropriate referrals, assisted referrals and/or need for additional supports and services;
• Document and maintain appropriate records and information for all calls received at SAIL and complete intake to the legal and victim services programs, as appropriate;
• Maintain positive working relationships with external agencies to facilitate coordination, minimize service duplication, and maximize effective referrals across agencies;
• Attend SAIL and staff meetings as required; and
• Carry out other tasks as assigned by the SAIL Team Lead, Manager of SAIL and Victim Services Programs, and/or Seniors First BC Executive Director.
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Qualifications and Competencies:
• A Bachelor’s Degree in Social Services, Gerontology, or equivalent experience.
• Must have minimum 2 years of paid or volunteer experience on a telephone helpline for older adults or vulnerable populations.
• Fluency in English language, verbally and in writing. Knowledge of a second language is an advantage.
• Excellent skills in call handling, interviewing and assessing callers’ needs over the phone.
• Empathy and confidence in supporting older adults, including the ability to remain calm under pressure and demonstrate diplomacy and tact.
• Understanding of trauma-informed approach and working with marginalized communities.
• Cultural competency and ability to work with older adults from various cultural communities.
• Skilled in navigating complex situations and providing information, support and referrals on issues involving abuse, neglect and self-neglect and other issues that impact older adults.
• Knowledge of issues affecting older adults, particularly abuse, neglect and self-neglect, including legislation, resources and services for seniors, is preferred.
• Competency working in Microsoft Office programs. Experience with data entry an asset.
• A Criminal Record Check (in Vulnerability Sector) is required.
Reports to: Team Lead, Seniors Abuse and Information Line
To Apply: Please send resume and cover letter to: Human Resources, Seniors First BC Society by email at humanresources[at]seniorsfirstbc.ca
Please include the text “Casual SAIL Intake Worker” in the subject line of your email, provide 2-3 dates and time ranges that you could do a telephone interview and specify what your availability for shifts may look like.
If there are any accommodation needs for you to participate equally in the hiring process, please specify what type of accommodation is needed when you apply.
We encourage applications from older adults and diversity seeking individuals including people identifying as LGBTQIA+, people with disabilities, members of ethnic minorities and others from diverse backgrounds.
Closing date: The posting will remain open until suitable candidates have been recruited.
We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.
About Seniors First BC:
Established in 1994, Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across British Columbia who are facing challenges that affect their well-being. We offer free services through the Seniors Abuse and Information Line (SAIL), Legal Programs, Victim Services, and our Public Education and Outreach (PEO) Program. We are currently seeking a part-time Program Manager to support our Public Education & Outreach Program.
Job Title: Public Education & Outreach Program Manager
Reports to: Executive Director
Main Purpose of the Position:
The Public Education and Outreach (PEO) Program raises awareness of issues affecting older adults in British Columbia by developing educational materials and delivering presentations to the public and other organizations. These presentations may be conducted in-person, virtually, or in hybrid formats. The PEO Program also supports the organization’s communications and fundraising efforts. The Program Manager will oversee and contribute to PEO activities, including administration, communications, outreach, and public education events. This role also involves supporting other organization staff and volunteers in carrying out program activities.
Duties and Responsibilities:
Operations (in consultation with ED and with support from operational team).
Communications and Outreach
Education and Community Engagement (in coordination with the Learning Events & Outreach Coordinator)
Qualifications:
Work Location:
Hybrid; the program manager will primarily work remotely from home with routine in-person attendance at events and the Downtown Vancouver office to manage materials and equipment.
Hours and Salary:
Part-time: 21–28 hours per week
Compensation: $31-33/hour based on experience
Application Process:
Please submit your resume and a brief cover letter to [email protected] and indicate “PEO Manager Application” in the subject line. Applications will be reviewed on a rolling basis until the position is filled. We welcome applications from members of communities facing structural discrimination, including Indigenous peoples, racialized individuals, 2SLGBTQ+ communities, and people with disabilities. The successful applicant will be required to provide a criminal record check for the vulnerable sector (which Seniors First BC will cover). We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.