Job Type: Casual/Relief – this position receives and responds to request for relief coverage on SAIL.

Days and Hours of Work:
• Be available for a minimum of 2 shifts per month during the operational hours of SAIL, which are scheduled between Mondays and Fridays at the following times:
- 8:00am to 3:30pm;
- 9:00am to 4:30pm;
- 10:00am to 5:30pm; and
- 12:30pm to 8:00pm

Wage rate: $25.50 per hour
Location: Remote or from our downtown Vancouver office.

Overview:
Established in 1994, Seniors First BC Society (SFBC) is a charitable, non-profit society that provides information, legal advocacy, and support to older adults across BC who are dealing with issues affecting their well-being. SFBC provides free help to older adults through 6 programs: Seniors Abuse and Information Line (SAIL), Victim Services Program, Education and Outreach Program, Elder Law Clinic, Legal Advocacy Program, and Advance Planning Clinic.
The Seniors Abuse and Information Line (SAIL) is a provincial helpline that provides a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder awareness prevention. At the time of posting, SAIL operates 5 days a week (except statutory holidays) between 8:00 am and 8:00 pm.

Key Duties and Responsibilities:
• Answer SAIL during operational hours and assess callers’ needs; provide callers with information and assistance on elder abuse identification, response and prevention; and refers callers to the legal and victim service programs of Seniors First BC and to external resources;
• Provide callers with emotional and practical support to assist them with the impacts of elder abuse, neglect and self-neglect;
• Assess needs of callers to determine appropriate referrals, assisted referrals and/or need for additional supports and services;
• Document and maintain appropriate records and information for all calls received at SAIL and complete intake to the legal and victim services programs, as appropriate;
• Maintain positive working relationships with external agencies to facilitate coordination, minimize service duplication, and maximize effective referrals across agencies;
• Attend SAIL and staff meetings as required; and
• Carry out other tasks as assigned by the SAIL Team Lead, Manager of SAIL and Victim Services Programs, and/or Seniors First BC Executive Director.
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Qualifications and Competencies:
• A Bachelor’s Degree in Social Services, Gerontology, or equivalent experience.
• Must have minimum 2 years of paid or volunteer experience on a telephone helpline for older adults or vulnerable populations.
• Fluency in English language, verbally and in writing. Knowledge of a second language is an advantage.
• Excellent skills in call handling, interviewing and assessing callers’ needs over the phone.
• Empathy and confidence in supporting older adults, including the ability to remain calm under pressure and demonstrate diplomacy and tact.
• Understanding of trauma-informed approach and working with marginalized communities.
• Cultural competency and ability to work with older adults from various cultural communities.
• Skilled in navigating complex situations and providing information, support and referrals on issues involving abuse, neglect and self-neglect and other issues that impact older adults.
• Knowledge of issues affecting older adults, particularly abuse, neglect and self-neglect, including legislation, resources and services for seniors, is preferred.
• Competency working in Microsoft Office programs. Experience with data entry an asset.
• A Criminal Record Check (in Vulnerability Sector) is required.

Reports to: Team Lead, Seniors Abuse and Information Line

To Apply: Please send resume and cover letter to: Human Resources, Seniors First BC Society by email at humanresources[at]seniorsfirstbc.ca
Please include the text “Casual SAIL Intake Worker” in the subject line of your email, provide 2-3 dates and time ranges that you could do a telephone interview and specify what your availability for shifts may look like.
If there are any accommodation needs for you to participate equally in the hiring process, please specify what type of accommodation is needed when you apply.
We encourage applications from older adults and diversity seeking individuals including people identifying as LGBTQIA+, people with disabilities, members of ethnic minorities and others from diverse backgrounds.

Closing date: The posting will remain open until suitable candidates have been recruited.
We thank all applicants for taking interest and applying for this position. Only those offered an interview will be contacted.

About Seniors First BC:
Established in 1994, Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across British Columbia who are facing challenges that affect their well-being. We offer free services through the Seniors Abuse and Information Line (SAIL), Legal Programs, Victim Services, and our Public Education and Outreach (PEO) Program. We are currently seeking a part-time Program Manager to support our Public Education & Outreach Program. 

Job Title: Public Education & Outreach Program Manager
Reports to: Executive Director 

Main Purpose of the Position:
The Public Education and Outreach (PEO) Program raises awareness of issues affecting older adults in British Columbia by developing educational materials and delivering presentations to the public and other organizations. These presentations may be conducted in-person, virtually, or in hybrid formats. The PEO Program also supports the organization’s communications and fundraising efforts. The Program Manager will oversee and contribute to PEO activities, including administration, communications, outreach, and public education events. This role also involves supporting other organization staff and volunteers in carrying out program activities. 

Duties and Responsibilities: 

Operations (in consultation with ED and with support from operational team). 

• Manage program materials and equipment 

• Maintain program files and tracking spreadsheets (events, members, etc.) 

• Review and approve program timesheets 

• Assist in developing program budgets 

• Submit receipts and invoices for program activities 

• Support grant applications and reporting processes 

• SUBMIT REPORTS 

Communications and Outreach 

• Contribute to the editing and publication of communications materials, including newsletters and social media content 

• Participate in newsletter planning with other program managers and the Executive Director 

• Respond to public inquiries related to the organization’s public education and outreach activities 

Education and Community Engagement (in coordination with the Learning Events & Outreach Coordinator) 

• Coordinate and deliver learning events 

• Attend meetings with community partners and networks 

• Attend community outreach events as needed 

• Support program evaluation, including collecting feedback from attendees 

• Recruit volunteers 

• Train volunteers and prepare training materials 

• Coordinate volunteer participation in events and presentations 

Qualifications: 

• 2–3 years of experience in community outreach in a nonprofit setting. 

• Demonstrated program management and organizational skills, including project management, evaluation, budgeting, fundraising, grant writing, and general administration. 

• Relevant educational background (e.g., Gerontology, Social Work, Program Management, Nonprofit Administration). 

• Sensitivity, empathy, and the ability to work with a diverse range of people in a friendly, compassionate, and trauma-informed manner. 

• Strong public speaking and presentation skills, with the ability to research and present on new topics. 

• Excellent writing and editing skills, with a focus on plain language communication. 

• Knowledge and experience in developing and delivering education materials to diverse audiences. 

• High proficiency with Microsoft Office Suite and possesses ability to learn and use new digital tools. 

• Experience with publishing tools and social media platforms is an asset (e.g., MailChimp, Canva, WordPress). 

• Strong interpersonal skills and the ability to collaborate in a team environment. 

• Awareness of systemic issues affecting diverse older adult populations in BC. 

• Language skills other than English are an asset. 

• Ability to manage multiple priorities and meet deadlines in a dynamic environment. 

• Experience working with and leading staff and volunteers. 

• Understanding of privacy and confidentiality practices, especially in nonprofit or health-related settings. 

Work Location:
Hybrid; the program manager will primarily work remotely from home with routine in-person attendance at events and the Downtown Vancouver office to manage materials and equipment. 

Hours and Salary:
Part-time: 21–28 hours per week
Compensation: $31-33/hour based on experience 

Application Process:
Please submit your resume and a brief cover letter to humanresources@seniorsfirstbc.ca and indicate “PEO Manager Application” in the subject line. Applications will be reviewed on a rolling basis until the position is filled. We welcome applications from members of communities facing structural discrimination, including Indigenous peoples, racialized individuals, 2SLGBTQ+ communities, and people with disabilities. The successful applicant will be required to provide a criminal record check for the vulnerable sector (which Seniors First BC will cover). We thank all applicants for their interest; however, only those selected for an interview will be contacted.