Police

• Emergencies/active crimes: call 911
• Non-emergencies: contact the non-emergency line at your local police department or RCMP detachment, or use their online reporting system (if available on their website).
  • RCMP detachments in BC
  • Municipal and First Nations police departments in BC

CrimeStoppers

If you have information about a crime, you can provide an anonymous tip to Crime Stoppers 24/7.

• Call 1-800-222-8477
• Leave an online tip here.

Canadian Anti-Fraud Centre (CAFC)

• Report scams, frauds or cybercrimes to the CAFC.
  • Call toll-free: 1-888-495-8501, available Monday to Friday, from 9 am to 4:45 pm (Eastern time), excluding statutory holidays.
  • Report online here.

If there are immediate safety concerns:

Contact 911 for police intervention. 

If the older adult is able to seek support on their own:

We encourage you to share with them the number for our Seniors Abuse and Information Line (SAIL), available Monday to Friday from 8 am to 8 pm, excluding statutory holidays.  Learn more about SAIL here.

• Call 604-437-1940 (Greater Vancouver Area), or toll-free at 1-866-437-1940 (for callers located in the rest of BC and Canada). 
  • callers will have to press “1” to be connected to an Intake Worker.  
  • callers can press “2” to leave a voicemail message for us to callback, without entering the queue. 
  • calls will be returned from a private number unless callers specify it is safe for us to do so. 

To report abuse, neglect or self-neglect of a vulnerable older adult:

Contact your local Designated Agency (DA), which are the five BC health authorities and Community Living BC:

• Vancouver Coastal Health: Call 604-904-6173 or 1-877-732-2899 or email [email protected]
• Fraser Health: Call 1-877-732-2808 
• Island Health:
  • South Island: 250-388-2273 or 1-888-533-2273  
  • Central Island: 250-739-5749 or 1-877-734-4101 
  • North Island: 250-331-8570 or 1-866-928-4988  
• Interior Health: Call 1-844-870-4754
• Northern Health: Call 1-844-465-7414 
• Community Living BC (for adults with developmental disabilities): Call your local CLBC Office to make a report. You can find your nearest CLBC office here.

To report financial abuse of a vulnerable older adult:

Submit a report to the Public Guardian and Trustee of BC (PGT) for concerns about the financial and legal affairs of vulnerable adults who can not access help on their own.

• Call 1-877-511-4111 (Assessment and Investigation Services) 

In addition, the Public Guardian and Trustee of BC has a decision tree diagram that outlines how to assist an adult who is abused, neglected or self-neglecting, which can be accessed here.

General Support

VictimLinkBC - a toll-free, confidential, multilingual hotline available across BC and Yukon 24 hours a day, 7 days a week, which provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence.

• Call or text 1-800-563-0808 or email [email protected]

Wellness Together Canada - an online portal dedicated to mental wellness that helps adults and youth to address mental health and substance use issues by offering various levels of free support.

• Immediate counselling support can be accessed 24/7 for adults in crisis by calling 1-866-585-0445 or texting "WELLNESS" to 741741

Crisis Lines BC - find information about crisis lines across BC.

Support for Indigenous Peoples

Hope for Wellness Helpline - crisis support and counselling for Indigenous peoples across Canada.

• Available 24 hours a day, 7 days a week; call the toll-free Help Line at 1-855-242-3310 or connect through the online chat on their website here.

Kuu-Us Crisis Line Society - BC-wide crisis line for adults, Elders, and youth.

• 24/7 Crisis Line for First Nations/Aboriginal Adults and Elders: 250-723-4050 / 1-800-588-8717 (Toll-Free)
• 24/7 Métis Crisis Line: 1-833-683-4722

Indian Residential Schools Crisis Line - national service for anyone experience pain or distress as a result of their residential school experience.

• Available 24/7, 7 days a week; call toll-free at 1-800-721-0066.