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Published March 31, 2026

Tech Issues on SAIL Line March 31, 2026

UPDATE March 31, 2026, 6:00 PM: We are currently experiencing a recurrence of the technical issue that has been affecting our Seniors Abuse and Information Line (SAIL). At the moment, SAIL is currently down, and although the greeting may suggest otherwise, calls are not being routed to a worker. Please leave a voicemail message by pressing "2" and we will return your call as soon as we are operational. Again, we sincerely apologize for the inconvenience. 

UPDATE March 31, 2026, 2:00 PM: The technical issues affecting our Seniors Abuse and Information Line (SAIL) are still ongoing. SAIL is up and running, but you may experience intermittent disruptions. If your call drops, please reconnect. We appreciate your understanding as we work to restore to full stability.

March 31, 2026, 10:00 AM: We are currently experiencing tech issues with our Seniors Abuse and Information Line (SAIL) and are working on resolving the problem. We apologize for the inconvenience. In the meantime, please contact us at seniorsfirstbc.ca/contact/ to request a callback.

Seniors Abuse & Information Line (SAIL)

SAIL is a confidential means for seniors to speak to a professional intake worker about issues that affect their well-being, receive information, or learn about our programs. Call 604-437-1940 or Toll-Free at 1-866-437-1940 Monday to Friday from 8am to 8pm excluding statutory holidays. Language interpretation is available. 

Please note, all client meetings at the office are by appointment only.
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Our Funders

Seniors First BC’s services are funded through our valued funders and donors.
Law Foundation
British Columbia

ABOUT US

Seniors First BC is a charitable, non-profit society that provides information, advocacy, and support to seniors across BC who are dealing with issues affecting their well-being.

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