UPDATE March 31, 2026, 6:00 PM: We are currently experiencing a recurrence of the technical issue that has been affecting our Seniors Abuse and Information Line (SAIL). At the moment, SAIL is currently down, and although the greeting may suggest otherwise, calls are not being routed to a worker. Please leave a voicemail message by pressing "2" and we will return your call as soon as we are operational. Again, we sincerely apologize for the inconvenience. 

UPDATE March 31, 2026, 2:00 PM: The technical issues affecting our Seniors Abuse and Information Line (SAIL) are still ongoing. SAIL is up and running, but you may experience intermittent disruptions. If your call drops, please reconnect. We appreciate your understanding as we work to restore to full stability.

March 31, 2026, 10:00 AM: We are currently experiencing tech issues with our Seniors Abuse and Information Line (SAIL) and are working on resolving the problem. We apologize for the inconvenience. In the meantime, please contact us at seniorsfirstbc.ca/contact/ to request a callback.